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tim.robinson
mashable.com - 10 days ago

Apple explains what went wrong with Face ID at the iPhone X event

During Apple's big event Tuesday, Craig Federighi tried to unlock an iPhone X using Apple's new face recognition system, Face ID, but something went wrong: The phone asked for a passcode, and Federighi quickly replaced it with another iPhone X, which worked as advertised.
Now, in a statement to Yahoo, Apple has explained what happened during the presentation. SEE ALSO: Why Apple is risking everything with the iPhone X “People were handling the device for the stage demo ahead of time and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode," an Apple rep told Yahoo. We have no reason to suspect Apple isn't telling the truth, and the message on the phone's screen after Federighi tried to Face ID-unlock it confirms Apple's story. It's good news for Apple. Since the iPhone X doesn't have a fingerprint scanner anymore, users will mostly rely on the Face ID for quick unlocking, and it's incredibly important that the system is reliable. Still, the incident highlights just one of many potential issues users may face in daily use — issues that aren't present on the Touch ID system.
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